0

SHIPPING & DELIVERY

FULFILLMENT TIME

 

ORDER PROCESSING TIME INCLUDES ORDER VERIFICATION, PRODUCT CREATION, QUALITY CHECKS, AND PACKAGING. PLEASE NOTE THAT ORDERS ARE NOT PROCESSED OR SHIPPED ON WEEKENDS OR HOLIDAYS.

 

SHIPPING TIMES

 

SHIPPING DURATIONS DEPEND ON YOUR LOCATION AND ARE ESTIMATED AS FOLLOWS:

  • UNITED STATES: 3–4 BUSINESS DAYS
  • EUROPE: 6–8 BUSINESS DAYS
  • AUSTRALIA: 2–14 BUSINESS DAYS
  • JAPAN: 4–8 BUSINESS DAYS
  • INTERNATIONAL: 10–20 BUSINESS DAYS

 

PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES AND CAN VARY DUE TO FACTORS BEYOND OUR CONTROL.

 

SHIPPING RATES

 

SHIPPING CHARGES ARE CALCULATED BASED ON THE PRODUCT DESTINATION. FOR A DETAILED BREAKDOWN OF SHIPPING RATES BYREGION, PLEASE REFER TO SHIPPING TEMPLATES AVAILABLE AT ORDER'S CHECKOUT.

 

ORDER TRACKING

 

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING TRACKING INFORMATION. THIS ALLOWS YOU TO MONITOR THE STATUS AND ESTIMATED DELIVERY DATE OF YOUR ORDER.

 

INTERNATIONAL SHIPPING AND CUSTOMS

 

INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO CUSTOMS FEES, DUTIES, AND TAXES IMPOSED BY THE DESTINATION COUNTRY. THESE CHARGES ARE THE RESPONSIBILITY OF THE RECIPIENT AND ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING COST. CUSTOMS POLICIES VARY WIDELY; PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION.

 

ADDRESS ACCURACY

 

PLEASE ENSURE THAT YOUR SHIPPING ADDRESS IS COMPLETE AND ACCURATE. ORDERS RETURNED DUE TO INCORRECT OR INCOMPLETE ADDRESSES WILL INCUR ADDITIONAL SHIPPING CHARGES FOR RESHIPMENT.

 

LOST OR DELAYED SHIPMENTS

 

IF YOUR ORDER HAS NOT ARRIVED WITHIN THE ESTIMATED DELIVERY TIME, PLEASE:

 

1. CHECK YOUR SHIPPING CONFIRMATION EMAIL FOR ANY ERRORS IN THE DELIVERY ADDRESS.

2. CONTACT YOUR LOCAL POST OFFICE TO INQUIRE ABOUT THE PACKAGE.

3. CHECK WITH NEIGHBORS TO SEE IF THE COURIER LEFT THE PACKAGE WITH THEM.

IF THE SHIPPING ADDRESS WAS CORRECT AND THE PACKAGE IS STILL MISSING, PLEASE CONTACT US AT [email protected] WITH YOUR ORDER NUMBER FOR ASSISTANCE.

 

RETURNS AND EXCHANGES

 

WE ACCEPT RETURNS AND EXCHANGES FOR ITEMS THAT ARE DEFECTIVE OR DAMAGED UPON ARRIVAL. PLEASE CONTACT US WITHIN 30 DAYS OF RECEIVING YOUR ORDER WITH A DESCRIPTION AND CLEAR PHOTOS OF THE ISSUE. WE WILL ARRANGE FOR A REPLACEMENT OR REFUND AS APPROPRIATE.

FOR RETURNS DUE TO BUYER'S REMORSE OR INCORRECT SIZING, PLEASE NOTE THAT WE DO NOT OFFER REFUNDS OR EXCHANGES. TO ENSURE YOU SELECT THE CORRECT SIZE, PLEASE REFER TO OUR SIZING CHARTS BEFORE MAKING A PURCHASE.